Shipping Info

At Toolbox, we aim to provide reliable and timely delivery of our products to our customers. Here is all the information you need regarding our shipping policies and procedures.

1. Shipping Carrier

We ship all orders via Slovak Post with tracking to ensure your package arrives safely and you can monitor its progress.

2. Shipping Rates and Delivery Times

  • Within the European Union (EU):
    • Standard Shipping: [10 €] (Estimated Delivery: 3-7 business days)
  • Europe Outside the European Union (Non-EU):
    • Standard Shipping: [15 €] (Estimated Delivery: 3-7 business days)
  • Worldwide
    • Standard Shipping: [20 €] (Estimated Delivery: 7-14 business days, depending on the destination)

Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs processing and local postal delays.

3. Order Processing Time

  • Orders are processed and shipped within 1-5 business days after payment confirmation.
  • Orders placed on weekends or holidays may be processed on the next business day.

4. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your package on the Slovak Post website or through their tracking portal: https://tandt.posta.sk/en

5. Customs and Import Duties

  • For international orders (outside the EU), customs and import duties may apply. These charges are the responsibility of the recipient.
  • Customs policies vary by country; please contact your local customs office for more information.

6. Undeliverable Packages

  • If a package is returned to us due to an incorrect address provided by the customer, or if it is unclaimed, the customer will be responsible for the cost of reshipping the package.

7. Shipping Restrictions

  • We currently ship to most countries worldwide. However, there may be restrictions for certain destinations due to logistical or regulatory reasons.

8. Contact Information

If you have any questions or concerns about shipping, please contact us at:

  • Email: info@ooox.eu

We strive to ensure that your order is delivered on time and in excellent condition.